FAQ
About Production
What is Minimum Order Quantity (MOQ)?
We do not have strict MOQ restrictions. Because we are a custom offset printing company, we recommend ordering at least 500 sets, considering the material cost is the same but the print setup cost is higher.
However, if your order quantity is less than 300 sets, our sales team will usually work with customers to help customers find the most competitive option.
Do you have the capability to assist in order fulfillment?
We’re a professional manufacturer of custom playing cards and tarot cards, partnering with major publishers and top Amazon gaming sellers. With a 5000m² warehouse, 1000-ton paper stock, and strong logistics partnerships, we efficiently deliver quality products and services to our customers.
However, we do not directly provide drop shipping warehousing and supply services.
What is your turnaround time?
Our turnaround time includes all aspects of pre-press, production, and shipping. The exact production time will depend on the quantity of each card and the specific components selected.
Shipping time depends on your shipment delivery way. Standard sea shipping usually takes five weeks. Air freight takes only 3-5 days. After you confirm the electronic proof we provide, it will take us approximately 3 weeks to complete the production of your order.
Send us a quote inquiry to share all the details related to your project to get a more accurate turnaround time.
Can you provide Casino quality playing cards?
Yes, we produce high quality casino playing cards, magic playing cards and card tricks playing cards.
As a common cardboard material for casino playing cards, we have both glossy and linen finish. The raw material inventory comes from the world’s premium cardboard producers, with import sources from Germany, France, Italy, and Japan. Black core paper options are 290gsm, 300gsm, 305gsm, 310gsm, 330gsm.
Black core material cards help your playing cards have excellent “bounce”, “shuffle ability” and durability. Read our playing card material page to learn more.
About Design
What graphics support and services can you provide?
Design files must meet template parameters. We don’t offer design or proofreading services but provide templates and manufacturing design reviews. Once you submit your order, our experts will check files for production issues and add printer marks. You’re responsible for creating the design within template specs.
Can I ask for confidentiality of my design?
We will sign a confidentiality agreement with you. From your design work to the printing of the finished product, our factory will follow strict rules. We will not take pictures of our customers’ products without the company’s permission. We will not display our customers’ products on our website without their permission.
About Sample
Can you provide samples? Which type?
Yes, we can provide free samples to meet your needs and you only need to pay no more than $35 for shipping. We support both Soft Print Proof and Hard Print Proof, with Hard Proof available in 4 different print types.
For a detailed description, please see Custom Samples Types.
Can you print a "prototype" for Kickstarter project?
A prototype is a copy of your game. To ensure your game card gets the best possible presentation on Kickstarter, we recommend making a prototype with high-quality images. You can visit our process page to learn more. If you would prefer WJPC to print your KS campaign, we suggest you visit our KS Promotions page.
About Order
What payment methods do you accept?
We accept Paypal, Western Union, and bank transfer. If you would like to place an order with our Alibaba International Store, you can get more flexible payment methods such as VISA, MasterCard, American Express, Discover, eCheck, T/T, and L/C. For information about wire transfer or bank transfer, please contact us.
What are the different options and pricing for custom cards?
WJPC specializes in custom playing card printing with any size, shape, and finish. Create your design using our 300+ templates. We provide detailed pricing based on your specifications and budget, including materials, printing, and delivery costs, along with expert manufacturing advice.
I am ready to place orders. What is the next step?
Submit your specifications via our inquiry form.
A sales rep will confirm order details, including quotes, project specs, payment, and timeline.
Upon deposit payment, share your artwork via Google Drive or Dropbox, and we’ll begin production.
Don’t hesitate to reach out to us at info@wjplayingcard.com if you have any issues or need any additional information. We’re here to help make your project as seamless as possible!
Do you have a copyright or refund policy?
Our comprehensive Terms & Conditions page section addresses all aspects of card manufacturing, including intellectual property rights and refund policies. For inquiries about your playing card production order, please submit our Customer Support Form. Our dedicated support team will respond within 48 hours to resolve your concerns.